Privacy Policy
Last updated: 21 August 2026
At The Urban Art Dealer, your privacy is important to us.
This Privacy Policy explains how The Urban Art Dealer collects, uses, stores and protects personal information when you visit our website, contact us, purchase from us, subscribe to marketing communications or otherwise interact with our business.
The Urban Rascals is a children's brand created and operated by The Urban Art Dealer. It is not a separate business or data controller. This Privacy Policy therefore applies to both The Urban Art Dealer and The Urban Rascals.
In this Privacy Policy, references to "we", "us" and "our" mean The Urban Art Dealer.
1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?
The Urban Art Dealer is responsible for the personal information covered by this Privacy Policy.
Business: The Urban Art Dealer
Email: theurbanartdealer@gmail.com
Business/Postal Address: 24 Southwick Road, Bournemouth, UK, BH6 5PT
If you have any questions about how your personal information is handled, you can contact us using the details above.
2. INFORMATION WE MAY COLLECT
The personal information we collect depends on how you interact with us.
This may include:
Identity & Contact Information
Your name;
Email address;
Billing and delivery address;
Telephone number; and
Other contact information you provide to us.
Order & Transaction Information
When you purchase from us, we may collect information including:
Products purchased;
Order number;
Order value;
Delivery method;
Order and delivery status;
Returns and refunds;
Customer service communications; and
Details relating to damaged, faulty or incorrect products.
Payment Information
Payments are generally processed through third-party payment providers.
Depending on the payment method you select, your payment information may be collected and processed directly by the relevant payment provider.
We do not necessarily receive or store your complete debit or credit card details.
Communications
If you contact us by email, through our website, social media or another communication method, we may retain information about that communication and the information you provide to us.
This may include enquiries about products, orders, returns, refunds, collaborations or other matters.
Website & Technical Information
When you visit our website, certain technical information may be collected automatically.
This can include:
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Approximate location derived from an IP address;
How you arrived at our website;
Time spent on the website; and
Interactions with website features.
Some of this information may be collected through cookies and similar technologies.
Marketing Information
If you subscribe to our mailing list or agree to receive marketing communications, we may collect information about:
Your email address;
Your marketing preferences;
When you subscribed;
Whether marketing emails have been opened or interacted with, where this functionality is used; and
When you unsubscribe or change your preferences.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
Process & Fulfil Orders
This includes:
Processing purchases;
Taking or arranging payment;
Preparing orders;
Delivering products;
Sending order confirmations and delivery information;
Processing returns and refunds; and
Dealing with damaged, faulty, missing or incorrect products.
Provide Customer Service
We may use your information to respond to questions, enquiries, complaints, return requests or other communications.
Operate & Improve Our Website
We may use information about how customers and visitors use our website to understand how it performs, identify problems and improve our products, website and customer experience.
Prevent Fraud & Protect Our Business
We may process information where reasonably necessary to prevent or investigate fraud, misuse of our website, fraudulent payment activity, suspicious orders or other unlawful activity.
Meet Legal & Regulatory Requirements
We may retain and process information where required to comply with our legal, accounting, tax or regulatory obligations.
Marketing
Where permitted by law, we may use your information to send information about The Urban Art Dealer and The Urban Rascals, including:
New products;
New artwork and releases;
Limited editions and drops;
Special offers;
Events;
News; and
Other relevant updates.
You can unsubscribe from marketing communications at any time.
4. OUR LAWFUL BASES FOR USING PERSONAL INFORMATION
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We process certain information because it is necessary to enter into or perform our contract with you.
For example, we need your name and delivery details in order to fulfil an order.
Legal Obligation
We may process and retain information where necessary to comply with legal obligations, including tax, accounting and consumer protection requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
This can include activities such as:
Operating and improving our business;
Providing customer service;
Protecting our website and business;
Preventing fraud;
Maintaining appropriate business records; and
Understanding how our website and products are used.
Consent
Where required, we may rely on your consent.
This can include certain forms of marketing and the use of certain non-essential cookies or tracking technologies.
Where processing is based on consent, you can withdraw your consent at any time.
5. MARKETING COMMUNICATIONS
We may send marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.
Marketing may relate to both The Urban Art Dealer and The Urban Rascals, as The Urban Rascals is a brand operated by The Urban Art Dealer.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at:
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order or transaction.
6. COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function correctly, remember preferences, understand how visitors use the website and, where applicable and with appropriate consent, support analytics or advertising.
Cookies may include:
Essential Cookies
These are required for features such as shopping baskets, checkout, website security and other essential website functions.
Analytics Cookies
Where used and permitted, these help us understand how visitors use the website so that we can improve it.
Functional Cookies
These may remember choices or preferences to improve your experience.
Advertising & Marketing Cookies
If we use advertising or marketing technologies, these cookies or similar technologies may be used to measure advertising or provide more relevant marketing.
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences using the cookie controls provided on our website, where available, and through your browser settings.
For more detailed information about the cookies used on our website, please refer to our Cookie Policy or Cookie Settings, where provided.
7. WHO WE SHARE INFORMATION WITH
We do not sell your personal information.
However, we may need to share limited personal information with trusted third parties that help us operate our business.
These may include:
Website & Ecommerce Providers
Companies that provide our website, ecommerce platform, website hosting or related technical services.
Payment Providers
Companies that securely process payments and provide payment services.
Delivery Companies
Postal services and couriers require information such as your name and delivery address in order to deliver your order.
Email & Marketing Providers
If you subscribe to marketing, we may use a third-party service to manage mailing lists and send communications.
Analytics & Technology Providers
Where used, analytics and technology providers may process information about how our website is accessed and used.
Professional Advisers
Where necessary, information may be shared with professional advisers such as accountants, insurers or legal advisers.
Authorities & Legal Requirements
We may disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights, prevent fraud or comply with a lawful request from an authority.
We require service providers handling personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
8. PAYMENT PROVIDERS
Payments made through our website may be processed by third-party payment providers.
Depending on the options available at checkout, this can include card payment processors, digital wallet providers or buy-now-pay-later providers.
These companies may process personal information independently under their own privacy policies.
Please review the privacy information provided by your chosen payment provider if you would like further information about how it processes your data.
9. HOW LONG WE KEEP YOUR INFORMATION
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, tax, accounting and reporting requirements.
Different types of information may therefore be retained for different periods.
For example, we may need to retain records relating to orders, payments, refunds and transactions for a number of years to meet tax and accounting obligations.
Marketing information may be retained until you unsubscribe or otherwise withdraw your consent, subject to retaining limited information where necessary to record that you have opted out.
We may retain correspondence for an appropriate period where it relates to an order, complaint, dispute or other business matter.
When personal information is no longer required, we will delete or anonymise it where appropriate.
10. INTERNATIONAL DATA TRANSFERS
Some of the third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.
This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
11. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.
We also limit access to personal information to those service providers and other parties who have a legitimate need to process it.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
12. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information.
These can include the right to:
Access the personal information we hold about you;
Correct inaccurate or incomplete personal information;
Request deletion of your personal information in certain circumstances;
Restrict processing of your personal information in certain circumstances;
Object to processing in certain circumstances;
Data portability, where applicable;
Withdraw consent where we rely on your consent; and
Object to direct marketing at any time.
These rights do not apply in exactly the same way in every situation, and there may be circumstances where we are legally entitled or required to retain or continue processing certain information.
To exercise any of these rights, please contact:
We may need to verify your identity before responding to certain requests.
13. CHILDREN & THE URBAN RASCALS
The Urban Rascals is a children's brand operated by The Urban Art Dealer, and some of the products and content on our website are therefore intended for or relevant to children and families.
However, our ecommerce services and online purchasing facilities are intended to be used by adults.
We do not intentionally request or collect personal information directly from children for the purpose of creating customer accounts, processing purchases or sending marketing communications.
Parents, guardians or other responsible adults should make purchases on behalf of children.
Where a product allows personalisation involving a child's name or other information, the adult placing the order is responsible for deciding what information to provide.
We recommend avoiding unnecessary sensitive or identifying information when personalising children's products.
If you believe that a child has provided personal information to us without appropriate involvement from a parent or guardian, please contact us at theurbanartdealer@gmail.com.
14. SOCIAL MEDIA
The Urban Art Dealer and The Urban Rascals may maintain profiles on social media platforms.
If you interact with us through social media, the relevant social media company may also collect and process information about you under its own privacy policy.
If you tag us in a photograph or other content, we may see that content.
Where we would like to reuse customer-created content for our own marketing purposes, we may contact you to request permission.
15. THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties, including artists, brands, social media platforms, payment providers or other external services.
We are not responsible for how independent third-party websites process personal information.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
When we make changes, the updated Privacy Policy will be published on our website and the Last updated date at the top of this page will be changed.
Where a change materially affects how we use personal information, we will take additional steps to inform affected individuals where required.
17. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office.
18. CONTACT US
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information has been handled, please contact:
The Urban Art Dealer
Email: theurbanartdealer@gmail.com
Business/Postal Address: 24 Southwick Road, Bournemouth, UK, BH6 5PT
The Urban Rascals is a brand created and operated by The Urban Art Dealer.